Client Industry
Restaurant
CASE STUDY
Re-engineering a digital platform for high-volume, frictionless ordering
We transformed Andiccio24's online ordering experience by engineering a custom, high-yield digital ecosystem, eliminating checkout friction, and seamlessly integrating with their complex multi-location point-of-sale systems.
- UX Design
- UI Design
- Mobile App
- eCommerce
Project timeline
20 weeks
Services Provided
- System & product design
- Mobile App
- Web App
Tech Stack
- Flutter
- WordPress
- PHP
The challenge
Andiccio24 needed an engineering overhaul to turn their basic frontend into a high-yield, low-friction transactional platform.
As a high-volume, multi-location brand in the fast-casual food delivery space, Andiccio24 relies heavily on a highly available digital ordering engine. However, forced consumer registration prior to checkout introduced immediate transaction friction, creating severe bottlenecks that lowered conversion rates.
Furthermore, rigid backend menu configurations made scaling across various fulfillment streams—like home delivery, curbside pickup, and dine-in—incredibly difficult. They required a robust infrastructure capable of capturing the mobile commerce segment without sacrificing speed or operational efficiency.
The solution
SIVOXI engineered a multi-tiered digital ecosystem upgrade using a modern PHP and MySQL backend architecture. We removed transaction barriers and built an optimized framework to drive sales and streamline operational logistics.
- 01
Frictionless Session Management
We restructured authentication logic to allow uninterrupted guest menu browsing and product customization. Complex cart data is seamlessly carried forward to checkout without forcing users to create an account.
- 02
Custom RESTful API Architecture
A multi-modal data-fetching gateway was engineered to accelerate loading speeds across desktop and mobile. This custom API handles dynamic menu data management, cart processing, and real-time order validation.
- 03
Bidirectional POS Integration
The checkout seamlessly evaluates store profiles and routes transaction data directly into AlohaPos or IdealPos. Automated logistics dispatches are also triggered immediately via secure webhooks to the Loop delivery engine.
- 04
Dynamic Upselling Engine
Intelligent product recommendation logic was embedded directly into the core order path. It queries databases in real-time to generate contextual add-ons and visuals within the user's cart modification viewport.
MEASURABLE IMPACT15–20% 15–25% 30–40%
Key results & impact
Increase in Order Conversion Rates
Achieved by introducing a streamlined guest checkout flow and completely removing the mandatory account creation barrier.
Increase in Average Order Value
Driven by a dynamic, algorithmic upselling engine that natively prompts users with relevant add-ons during meal assembly.
Reduction in Processing Errors
Attained through direct, automated order injection into native in-store POS units, drastically minimizing manual coordination mistakes.
Visual showcase
High-fidelity screens, device mockups, and architecture views from the final delivered product.
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